We’re Committed to Your Complete Satisfaction

August 12, 2019

It might sound cliche and old fashioned, but we believe it — the customer is king. We believed it over 100 years ago when we began our awning company in Boston, and we certainly believe it today. Our commitment to complete customer satisfaction is what has enabled us to stay in business for over three generations, while many of our competitors have come and gone. Customers trust Dorchester Awning to do the job right, every time, whether it be during the design process, during the installation, or while maintaining or repairing their residential or commercial awnings. No matter what the need or budget, we make sure to provide excellence in product and service by following a few simple rules.

Be Creative

When customers come to us for their new awnings or canopies, they may or may not have an idea about what they want, but either way, we can help them. If they’re not sure about style or materials, we’ll sit down with them and go over all the wonderful choices they have for their home or business. At Dorchester Awning, we take the time to listen to our customers’ needs, discuss their budget, and provide them with options that will be sure to please. Our design process is thorough, allowing us to execute exactly what it is our customers want and need. If you can dream it, we can build it!.After some choices have been made, we’ll generate a computer model of our designs as they would appear on a customer’s property, so they’ll have a good idea of how they’ll look. We’ll also visit the home or business to get a sense of its architecture and surroundings. It’s this kind of attention to detail that customers truly appreciate, and what sets us apart from every other awning company in Boston.

Be Considerate

We never assume anything when it comes to our customers. This allows us to be prepared for any situation, any set of requirements, any budget, and any timeline. We know each job is unique, so we work with our customers to make sure we meet expectations and deadlines. When you work with us, we’ll make sure everything is as convenient as possible for you, because we know life is complicated enough without having to worry about the design and installation of your new awnings. We put your needs first and make sure it stays that way for the duration of the job.

Be Capable and Connected

To put it succinctly, we’re experts at the design, manufacture, and installation of awnings, canopies, and other related structures. We apply our years of experience to every job, often working with engineers, architects, and project managers to ensure a structurally sound, useful, and elegant solution to every need. Our full range of services include awning design and installation, permit processing, and seasonal take down and storage, among other capabilities.

We’re grateful to be in business for as long as we’ve been, and look forward to many more successful years ahead. You can be sure that our commitment to the customer, coupled with our all-encompassing suite of services, truly makes us the only awning company in Boston you’ll ever need.

If you’d like to learn more about what Dorchester Awning can offer your home or business, contact us today.