Do they have clear pictures of their work?
Being able to review a portfolio of completed work is crucial when deciding between awning companies. A strong portfolio should give you an idea of the range of options the company has to offer, as well as give you inspiration. Look for images in the portfolio that resemble what you’re looking for. If you’re looking for a residential awning and they are only willing to share images of their commercial work with you, ask them why that is. A comprehensive portfolio is the mark of a company proud of its high-quality work across a variety of contexts.
Are they willing to listen to your needs?
Nowadays, many businesses and consumers alike love the idea of a one-size-fits-all solution that can be quickly identified and applied. When it comes to matters such as custom awnings, this mindset might not always be best. A great awning company should take lots of different factors into consideration, and ask you lots of questions: What will the awnings be used for? How often will they be used? What does your building and neighborhood look like? This attention to detail and willingness to take time to solve problems is an indication that an awning company is invested in getting the job done right.
Have they published any reviews or testimonials?
A great awning company should have at least a few testimonials from satisfied customers that they take pride in. Checking reviews on websites like Yelp, Google, Better Business Bureau, Home Advisor, and Angie’s List, can give you a more comprehensive idea of the company’s reputation. While online review sites are a great place to start, it’s important to look at the testimonials that the brand itself displays. Do they have testimonials or positive reviews to share? These can be a great indication that the company takes pride in its customer service.
These are just a few qualities to look for when you’re choosing an awning company to work with. At Dorchester Awnings, we have more than a hundred years in the business! Over time we’ve built up a great understanding of how to satisfy the myriad of clients that seek out our services. Reach out to us today to tell us more about your project!